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FREQUENTLY ASKED QUESTIONS
PREFERENCES AND PRIVACY POLICIES
ORDER TRACKING
Delivery Available in Qatar, Kuwait, and Bahrain*
Does CB2 deliver across the GCC?
What are the delivery fees for each GCC country?
Are there any additional charges for delivery?
Will gift wrapping be available for GCC deliveries?
Are all products eligible for delivery to GCC countries?
Placing an Order
How do I place an order?
How do I pay for my purchase?
How much is the shipping cost?
Do you charge VAT?
Where do you ship to and what shipping options are available?
How do I track my order?
How can I return an item?
What should I do if I do not want to receive my order?
Returns/Exchanges
What is your return and exchange policy?
What condition do returned items need to be in?
What if my item is damaged or defective?
Which items are not eligible for returns?
How will I receive my refund?
How do I contact customer service?
Click & Collect
How do I place a Click & Collect order?
What items are eligible for Click & Collect?
Where is Click & Collect available?
When can I pick up my Click & Collect order?
How long does it take for Click & Collect orders to be ready?
Will I be notified when my Click & Collect order is ready?
What should I present at the time of collecting my order?
How can I process exchanges or returns for Click & Collect orders?
Tabby
What is tabby?
How does tabby work?
Do I need to download the tabby app?
How will the instalment payment be charged?
How many instalments can I select?
Can I choose the amount to be deducted for each month?
Do I need to pay any additional amount to avail this payment service?
What bank cards can I use?
Can I use this payment method for all products?
Can I return or request for refund on products purchased?
Tamara
What’s required for me to pay with Tamara?
When will I receive my order if I pay with Tamara?
What happens if I want to make a return / cancellation?
What happens if I miss a payment?
Why was my order declined?
Share Rewards
What is SHARE?
How does SHARE work?
How can I earn SHARE points for my orders placed online on CB2?
How many SHARE points will I earn for my orders placed online on CB2?
When can I claim my SHARE points?
Can I use my Emirates NBD SHARE Visa Credit Card on CB2?
KSA
