TERMS OF USE
Delivery and acceptance
Once the order has been placed, CB2 will provide you with an estimated date of delivery. CB2 will strive to deliver your order on or near the estimated date provided. Please note that this date is subject to change and is for guidance only. CB2 will contact you to book a date for delivery using the details that you provide. It is your responsibility to ensure proper access for the delivery and installation (whenever required) of the order. It is your responsibility to fully measure all passageways, doors, hallways, lifts, and to ensure that the delivery team has sufficient access to fully unpack and assemble the order (whenever required). Delivery from floor one and above shall be completed using service/goods elevators. It is your responsibility to check dimensions and to book use of these elevators in advance of the delivery. If any issues arise, it is your responsibility to inform CB2 in the appropriate time and to make alternate delivery arrangements. Additional fees (starting from AED 190) may apply to deliveries complicated by lack of adequate access. CB2 shall, at its own will, decide if security or full access conditions are not met. In this situation, CB2 is entitled to cancel delivery, change the delivery fee (if applicable), and reschedule delivery for a time when safety measures and complete access can be guaranteed. CB2 is not liable for any damage or loss to goods or to your property. This includes, following your instructions, having limited or no access to the delivery site, and goods not fitting into the delivery site. Requests to build items are at CB2's discretion and CB2 will not be responsible for any damage to your home not reasonably foreseen in connection to such work. CB2 is not liable for any damage caused by items being assembled by a third-party contractor or mover. For goods being delivered by a third-party shipping agent, the shipping agent must have the original receipt(s) and thoroughly check and acknowledge the condition of all items. CB2 is not responsible for any damages incurred after goods are checked and the acceptance documents are signed.
Upon receipt of goods, you or a nominated person are requested to inspect and sign the delivery documents to acknowledge the condition of the goods, the complete delivery, and proper installation (whenever required) of all items. Items will not be released until a signature has been received on the delivery documents. All goods must be carefully inspected and any damage reported and noted on the delivery documents. Any manufacturing faults must be notified to CB2 within seven days of receipt of goods. We reserve the right to cancel any order you place with us. We may, in our sole discretion, cancel the quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account or the same credit card. In the event that we cancel an order, we may attempt to notify you by contacting the email or phone number provided at the time the order was made. A nominal delivery charge of AED 45 will be applied for any purchases below the value of AED 600 that require home delivery. Should you wish to cancel your delivery before its dispatch, the delivery fee will be refunded by the same method with which it was paid. A delivery fee of AED 150 will be charged for furniture orders with a total value of AED 3,500 or less.
CB2 does not deliver orders to PO Boxes, mailboxes, or postal locker addresses. All deliveries must be made to a valid residential or commercial street address where a recipient is available to receive the order.
We’re excited to announce that CB2 now offers delivery across the GCC directly from our UAE site, bringing timeless designs straight to your doorstep.
Delivery Fees:
- Qatar: AED 360
- Kuwait: AED 510
- Bahrain: AED 360
Delivery fees will be automatically calculated at checkout based on your shipping destination.
Important Information:
- Gift Wrapping: Gift wrapping options are not available for GCC deliveries due to international packaging and shipping constraints.
- Eligible Items:
- Only selected houseware items are eligible for GCC deliveries. Availability will be indicated during the checkout process.
- Only select houseware items (small items not including anything referencing alcohol) will be eligible for GCC delivery.
- Customs & Duties: Additional customs duties or import taxes may apply, depending on the destination country’s regulations.
Storage
We will store items for a maximum of 45 days from the date of purchase, after which storage fees may apply.
In case of return or exchange after the 45 days we may deduct 10% of the value of items being returned in lieu of storage costs.
Additional Policies
- Electrical work, plumbing, wall drilling, or any type of drilling services are not provided as part of our delivery options.
- Assembly services are offered exclusively for our furniture products.
- Refunds and exchanges will be processed only in the country of purchase and in the original mode of payment.
Return & Exchange Policy
Products must be returned unused and in the original box/packaging in which they were delivered. Any product that has been used, altered, or damaged will not be accepted or be eligible for a return.
Please retain your original receipt/proof of purchase and all documentation and packaging to fulfill the return eligibility.
It must be noted that CB2 reserves the right to refuse the return of any products that do not meet the return and refund eligibility criteria stated above.
- Full-price houseware items may be refunded or exchanged within 15 days from the purchase date.
- Sale houseware items may be refunded within 3 days and exchanged within 15 days from the purchase date.
- Full-price furniture items can be refunded or exchanged only if returned at the time of delivery, warehouse collection, or store pick-up.
- Sale furniture items are non-refundable and can only be exchanged at the time of delivery, warehouse collection, or store pick-up.
Defective Items & Warranty
- In the case of a manufacturing defect with any electrical items under warranty, we will attempt to repair the item if feasible.
- If repair is not possible, we will replace or refund the item per the terms of the warranty.
- Exchanges are allowed only for an item of equal or higher value, with no refunds for price differences.
- Interior Design Service fees are non-refundable.
- Items with a defect may be repaired, returned, or exchanged if the defect is not caused by misuse or failure to follow care instructions. These items must be accompanied by the original receipt.
Additional Policies
- Wall drilling and assembly services are not included with any of our delivery options.
- Refunds and exchanges will be processed only in the country of purchase and in the original payment mode.
Which Items Are Not Eligible for Returns?
The following products are not eligible for returns, exchange, or refunds (unless faulty or not matching their description):
- Products that have exceeded the return policy timeframe since purchase.
- Products that are not in their original condition or missing any parts or attachments.
- Products that have been opened or unsealed (unless necessary to inspect).
- Products without original packaging or labels.
- Products that have been used, damaged, or altered from their original condition.
- Products requested for return more than 24 hours after delivery if already used.
- Products that have been assembled, installed, or altered after delivery.
- Specific categories such as unwrapped bedding, mattresses, and bath linen due to hygiene reasons.
- Products that have been damaged due to misuse or show signs of wear and tear, even if still within the warranty period.
- Customized/special orders.
Refund Processing
Your refund will be processed via the following methods:
- Credit card payments are refunded to the same card used for purchase.
For support, contact Customer Care:
- Call 800CB2ME (800 22263) or email: customercare@cb2.ae
Quotations
Quotations do not form a binding obligation with CB2 and are valid for 24 hours from issuance. Prices are subject to change and, therefore, should be considered as a guide. Availability of stock is not guaranteed and subject to current stock supply.
Payment and Refund
CB2 accepts payment by credit and debit cards. In case of a customized order, full payment must be made prior to the order being processed if the customized order has been processed, payment becomes nonrefundable. All refunds will be done by reverting to the same original payment form or through credit note, as you may choose.
Promotional Codes, Discount Schemes and Offers
Promotional codes are valid only in accordance with their terms until the date stated, can be used only once, are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion. They are personal to you and cannot be transferred to third parties.
HELLO15 Offer
Get 15% off your first online order when you log in or create a CB2 account. Offer valid on full-price items only, excluding select brands. This offer cannot be used in conjunction with any other offer or promotion. Enter ‘HELLO15’ at checkout, one use per person.
VISA Cardholder Offers
Tourists visiting the UAE can enjoy AED 300 cashback when spending AED 1,500 or more at CB2 with their Visa card, while residents in the UAE can benefit from a tiered cashback offer: AED 300 cashback on purchases of AED 1,500 and AED 1,000 cashback on purchases of AED 5,000. Shop in-store or online (for residents) and enjoy exclusive savings on full-price products with Visa.
- Valid in-store for tourists and both in-store and online for residents in UAE.
- Gift cards and electricals are excluded.
- Cannot be combined with any other offer.
- Only applicable to full-price products.
- Valid from 1st December 2024 until 30th September 2025.
- Use promo code VISA24 at checkout.
- T&Cs apply.
New Movers Offer
To avail of the New Movers Offer, customers are required to contact the customer care hotline at (800) CB2ME (800-22263). Upon contacting customer care, customers may present their Ejari/contract to receive 15% off for six months, and a FREE interior designer service, within the six months as well with no minimum spend. Please note that this offer cannot be used in conjunction with any other offer or promotion. Use online code ‘MAFNEWHOME’ at checkout.
Ownership and risk
Once payment has been received in full the ownership of all goods will pass to you. Risk of loss, damage or deterioration is transferred to you upon acceptance of delivery.
Liability
CB2 shall only be liable for direct damages or losses caused to you due to breach of any of CB2's obligations. For clarity, CB2 shall not be responsible for any lost profits, reputation damages, consequential losses or any other type of costs, expenses or losses. Nothing in these Terms and Conditions shall limit both CB2 and your liability in case of death, fraud or personal injury.
Legal Effect
If any part of these Terms and Conditions is declared illegal or becomes unenforceable, the remaining terms will not be affected and will continue to be in force. These Terms and Conditions shall be ruled and governed by the Laws of Dubai and the Federal Laws of the UAE. Unless agreed otherwise in writing by CB2 and you, these Terms and Conditions precede over any other terms and conditions.
Click & Collect
- Click & Collect is applicable only to select houseware items.
- Click & Collect is exclusively available at our Mall of the Emirates store. Explore store locations here.
- Collect your order during store operational hours. Refer to store here.
- Orders are ready within 4 hours of placing the order.
- You will receive an SMS notification after placing your order.
- Present the Order Confirmation SMS during order collection.
- For Exchanges & Returns on Click & Collect orders, please contact our customer care team at 800 CB2ME or customercare@cb2.ae
Personalization
Crate & Barrel, CB2, and Crate & Kids offer a selection of products that can be customized through embroidery or engraving services. We are committed to providing a thoughtful and individualized experience through these personalization services. Please review the following terms and conditions carefully before placing a personalization request.
1. Personalization Policy
We love helping you make it yours. Personalized items are made just for you and are therefore non-returnable and non-exchangeable. All personalized items are considered final sale.
2. Eligible Products for Personalization
Personalization is available only on select items and may vary by brand and category.
Embroidery – One Line of Personalized Text
CB2:
Personalization is available only on select items and may vary by brand and category.
- Select Bath Textiles
- Pillow Covers
- Pillow Cases
- Throws
- Napkins
- Holiday Décor
Engraving
Engraving is available on a curated selection of materials and products:
- Select Cutting Boards
- Wood Items
- Ceramics
- Servers
- Glassware
Engraving services are applicable to glass, wood, marble, coated metal, plastic, and acrylic. Please note that engraving is not available for solid metal items such as cutlery. Material compatibility will be confirmed by our in-store team at the time of your request.
3. Personalization Fees
Fees apply per item and vary based on the type of customization requested:
| Personalization Type | Description | Price (AED/SAR) |
| Embroidery – Initials | Up to 3 characters | 20 |
| Embroidery – Full Names/Words | Up to 30 characters (including spaces) | 40 |
| Engraving – Glass | Engraving on glass items | 20 |
| Engraving – Other Materials | Engraving on wood, coated metal, acrylic, or plastic | 40 |
Additional Guidelines:
- Personalization can be done in Arabic or English, including numbers.
- Font and thread color selections may vary by product SKU.
- Up to 10 thread color options and 30 font options are available. Final choices will be shared in-store based on machine compatibility and brand standards.
4. Service Availability
Personalization services are currently only available in-store and are not applicable to online orders. We are pleased to offer these services at the following CB2 store locations in the UAE:
- Mall of the Emirates, Dubai
- Marina Mall, Abu Dhabi
5. Final Sale Policy
Due to the custom nature of these services, all personalized items are final sale. This means that returns, exchanges, or refunds will not be accepted under any circumstance once personalization has been confirmed and processed.
6. Additional Information
- In-store staff will guide you through the personalization process and confirm all design details before submission.
- Machine limitations, character count, and product material may affect final outcomes.
- We reserve the right to refuse personalization requests that do not meet our design or material criteria.
Each personalized piece is crafted with care, ensuring it reflects your unique style and sentiment.
By proceeding with personalization, you confirm your understanding and acceptance of the above terms and conditions.